FAQ

Where can I use my Gift or Reward Card?

Both Gift and Reward Cards can be redeemed for purchases at any participating merchant. A list of
participating merchants can be found on https://shopping.ca

Can I add my Card to my mobile device wallet?

Yes, physical Cards can be added to a mobile device wallet.
First, register your Card so you can receive a verification code if requested by your payment wallet provider:

1. Navigate to https://shoppingca.getmybalance.com . Create an account or log in to an existing one.
2. Select “Check My Balance” in the menu bar.
3. Enter your Card number and 6-digit security code from the back of the physical Card. Select “Look Up Card.” A screen with your card details will appear.
4. Select “Register Card” in the upper-left of the screen.
5. Enter your registration details and select “Save.”

1. Open the Wallet app on your iPhone.
2. In the top right corner of the Wallet app, tap the plus button (+).
3. Select "Debit or Credit Card".
4. Select "Enter Card Details Manually" and follow the instructions on your screen.
5. If prompted, follow the steps to select your verification code method,
   and enter the code sent to you into the smartphone wallet.
   If you see the “Pay with Passcode” button, your card is ready for purchases with Apple Pay.

1. Open the Google Wallet app on your Android device.
2. Tap "Add to Wallet".
3. Select "Payment card".
4. Select "New credit or debit card".
5. Tap "Enter details manually" and follow the instructions on your screen.
6. You may be asked to verify your payment method. Choose an option from the list and follow the instructions.

How do I use my Card once it is in my mobile wallet?

Pay with your iPhone

• If your iPhone has Face ID, double-click the side button. If prompted, authenticate with Face ID or enter your passcode to open Apple Wallet.
• If your iPhone has Touch ID, double-click the Home button.
• Hold the top of your iPhone near the contactless reader until Done and a checkmark appear on the display.

• Unlock your phone.
• Hold the back of your phone near the payment terminal.
• Wait for the blue checkmark or confirmation tone.

Can I still use my physical Card after I add it to my mobile wallet?

Yes, the physical Card will still work at participating merchants after adding it to your mobile device wallet.

Does my Card have a chip? If so, can it be used for tap to pay?

No, Cards do not have a chip and cannot be used for tap and pay.
You must add your physical Card to your mobile wallet to use it for contactless payments.

How do I check the Card balance?

View the purchase date, available balance, and transaction history of the Gift Card by scanning the
QR code on the Card back or clicking the
“Home” button in the menu bar on this page and entering Card details in the “Lookup Card” section.

Does my Card expire?

Funds on Gift Cards do not expire. If you have a Rewards Card, it will expire 12 months after the activation date.

Will fees apply to my Card?

No, these Cards are fee free.

How do I combine the balances of multiple Cards onto one?

First, add your cards to your account:

1. Navigate to https://shoppingca.getmybalance.com. Create an account or log in to an existing one.
2. Select "My Cards" in the menu bar.
3. Select "Add a Card" in the bottom-right of the screen.
4. Enter your Card number and 6-digit security code from the back of the physical Card. Select "Associate Card". You will be led back to the My Cards screen.
5. Repeat steps 1 - 4 for every Card you want to combine.

Can I add more money to my Card?

No, the Card can only be loaded with money once at the time of purchase.

What if my Card is lost or stolen?

If your Card is lost or stolen after receiving it, please contact Guest Services in person at the shopping centre.
They will look up your Card to issue a replacement Card. Fees may apply.

Why was my Card declined?

Cards must be processed as credit. A purchase may be declined if the authorization amount exceeds the available balance.
If a transaction is declined, you can easily check the available balance by scanning the
QR code on the back of your Card, visiting https://shoppingca.getmybalance.com , or by calling 800-840-5594.